Congratulations to the u&u team who participated in the PWC Cool Night Classic in Brisbane on 23rd October 2014! The PwC Cool Night Classic is a corporate run / walk that brings together the Brisbane corporate community to raise much needed funds for Queensland based charities. All proceeds received from entry fees go directly towards the event’s charity partners – the Royal Brisbane and Women’s Hospital Foundation and Youngcare.
This article, featured by Entrepreneur, gives a rare insight into a CEO’s decision process when hanging up the phone on a sales representative, OR listening to the opening pitch. Brian Fielkows suggests you start and finish with respecting the recipient of your cold call. This may require extensive research into the organisation and its goals and objectives, becoming involved in the strategic vision of the company, respecting the CEO’s time, leveraging your shared networks and knowing any gift policies that the company may have. Click here to read on for more on these suggestions.
Customer Experience (CX) seems to be on the lips of every organisation we engage with, regardless of their industry sector. Customer Experience, and measuring this, coupled with taking action on the anecdotal feedback our customers provide, is top of the u&u agenda and foremost in our minds, especially since the introduction of my role as u&u’s dedicated Customer Engagement Manager.