About the company

u&u Recruitment Partners is proud to partner with a Queensland Government organisation committed to improving work health and safety, workers’ compensation outcomes, and fair industrial relations across Queensland.

You will be joining a collaborative and purpose-driven team that values professionalism, integrity, and continuous improvement in service delivery.
 
The Opportunity

We are seeking multiple AO4 Case Managers – Workers’ Compensation Tribunal on a contract basis, based in Brisbane CBD.

In this role, you will manage an end-to-end caseload of tribunal referrals, ensuring legislative requirements are met while delivering a high-quality and supportive experience for all stakeholders. This is a fast-paced, process-driven environment suited to candidates with strong case management, coordination, or regulatory experience.

As a Case Manager, you will

• Manage a portfolio of tribunal referrals from receipt through to final outcome, ensuring compliance with relevant legislation and guidelines;

• Review and triage referrals, confirming all required documentation and information is complete and accurate;

• Coordinate and oversee administrative processes associated with tribunal activities, including maintaining accurate electronic case files;

• Liaise with workers, insurers, medical practitioners, and representatives to support the tribunal process and explain legislative requirements;

• Conduct quality assurance reviews of tribunal documentation to support robust and consistent decision-making;

• Identify risks and escalate or coordinate appropriate actions where required;

• Contribute to a positive team environment, sharing knowledge and supporting continuous improvement initiatives; and

• Provide a professional and empathetic service when dealing with sensitive or potentially distressing matters.

Required Experience

We are seeking candidates with experience in case management, administration, or coordination within a regulated, legal, or insurance environment. You will bring:

• Experience managing competing priorities and high-volume caseloads in a fast-paced environment;

• Strong attention to detail, with the ability to interpret and apply legislation, policies, and procedures;

• Well-developed communication and interpersonal skills, with the ability to engage with a broad range of stakeholders;

• Experience in customer service, complaints handling, or stakeholder liaison;

• Strong organisational and time management skills, with the ability to meet deadlines and work both autonomously and in a team; and

• Confidence using Microsoft Office and electronic case management systems.

Highly regarded:

• Experience in workers’ compensation, insurance, legal, tribunal, or regulatory environments.

Benefits

This contract opportunity offers the chance to contribute to meaningful outcomes that support injured workers across Queensland. You will gain valuable experience within a tribunal and regulatory environment, working as part of a supportive and high-performing team.

The role provides exposure to legislative processes, stakeholder engagement, and end-to-end case management, making it an excellent opportunity for candidates looking to build or expand their public sector or insurance career.
 
How to Apply
 
For more information or a confidential discussion please call Brianna Brutnall at u&u on 07 3232 9168 quoting reference number 44732.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.