About the Role

u&u Recruitment Partners is seeking an Application Support Consultant (Payroll Systems) to join a growing Melbourne-based business technology consultancy specialising in ERP, payroll and workforce management solutions.
 
This is a permanent opportunity based in Melbourne CBD, offering an excellent pathway for candidates looking to further develop their career within business systems, payroll technology, application support or ERP consulting.
 
Working as part of a collaborative support team, you will provide advice, troubleshooting and technical support to a diverse client base, helping customers resolve system issues, optimise processes and get the most value from their software solutions.
 
Key Responsibilities

• Provide application support across payroll and workforce management solutions;

• Investigate, troubleshoot and resolve customer issues via phone, email and Microsoft Teams;

• Analyse system, process and configuration issues to identify root causes;

• Manage support requests and maintain accurate records within the ticketing system;

• Deliver exceptional customer service and build trusted client relationships;

• Escalate complex issues where required while maintaining ownership of customer outcomes;

• Contribute to knowledge sharing and support documentation; and

• Work collaboratively with implementation, customer success and support teams.

About You

To be successful in this role, you will bring:

• Experience in application support, payroll systems, ERP support, HRIS, business systems or a related field;

• Strong troubleshooting, analytical and problem-solving skills;

• Excellent communication and stakeholder engagement capability;

• A customer-focused approach and genuine desire to help clients achieve positive outcomes;

• The ability to learn new technologies and business processes quickly;

• Strong organisational skills and the ability to manage competing priorities; and

• A proactive, solutions-focused mindset.

The following experience will be highly regarded:

• Payroll systems experience;

• Workforce management system exposure;

• ERP platform experience;

• Customer-facing support experience; and

• Qualifications in business, accounting, payroll, information technology or a related discipline.

What's on Offer

• Permanent opportunity with long-term career growth;

• Strong salary package and benefits;

• Structured training and ongoing professional development;

• Exposure to leading business, payroll and workforce management technologies;

• Hybrid working model with two days per week in the Melbourne CBD office;

• Supportive and collaborative team culture; and

• Clear pathway into implementation and consulting opportunities.

How to Apply

To apply for this role, simply follow the link below. Applications for this position close at COB Friday, 19 June.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.