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An excellent opportunity for an experienced collections leader to join a growing business, lead a team and play a key role in its continued success.

Our client is a well-established organisation operating within the utilities sector, with a strong focus on delivering positive customer outcomes and maintaining high standards across billing, collections and customer operations.

This is an opportunity to join a collaborative and growing team where you will have genuine influence over collections performance, team capability and continuous improvement.

Reporting to the Billing and Collections Manager, the Collections Team Leader will lead the day-to-day collections function and a team of Collections Agents.

You will be responsible for driving effective debt recovery outcomes while ensuring a strong focus on customer experience, compliance and regulatory obligations. This is a hands-on leadership role where you will oversee portfolio performance, manage escalated matters and support the team to achieve collection targets.

You will also play an important role in identifying opportunities to improve processes, systems and customer engagement strategies, working closely with Billing, Customer Experience, Finance, Compliance, Technology and Key Account teams.

For more information or a confidential discussion please click to reveal the contact details for 

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via 

 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at 

Please submit your resume in Word format only.

Collections Team Leader

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