Provide high-quality, end-to-end case management support to internal decision-makers and relevant stakeholders across a broad range of matters. The role involves coordinating and progressing cases from initiation through to resolution, ensuring all activities are undertaken in line with organisational policies, procedures, and relevant legislative requirements, while maintaining a strong focus on accuracy, efficiency, and professional stakeholder engagement.

What you’ll do:

• Deliver high-quality case management and customer support to ensure dispute resolution applications meet legislative and organisational requirements;

• Maintain accurate records, forms and correspondence to support efficient team operations and case progression;

• Respond to enquiries, apply procedures and guidelines, and escalate complex matters to ensure timely resolution;

• Act as a key point of contact for decision-makers and stakeholders to facilitate effective communication and information flow; and

• Contribute to continuous improvement by supporting the development of case management practices, team knowledge and risk identification.

What we’re looking for:

• Demonstrated experience in case management, complaints handling, or claims administration, with the ability to manage a high-volume caseload;

• Strong organisation and time management skills to prioritise and progress multiple matters simultaneously;

• Ability to manage and progress cases end-to-end, ensuring matters remain on track and deadlines are met;

• Excellent communication and stakeholder engagement skills to liaise with internal teams and decision-makers; and

• Strong attention to detail and ability to quickly learn new systems, processes and terminology.

Does this role sound like a great match for you? Please apply now for immediate consideration!
 
How to Apply
 
For more information or a confidential discussion please call Zali Oulton at u&u on 02 8245 7929 quoting reference number 44455.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with
disability.
 
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.