The Client
 
Our client is a trusted national organisation that provides essential services to families across Australia during some of life’s most significant moments. With a long-standing reputation for compassion, respect, and professionalism, their mission is to offer care and guidance when it’s needed most. You’ll join a supportive, purpose-driven team that truly makes a difference in people’s lives every single day.

What’s on Offer

• $65 000 + Super;

• Part-time and full-time hours available;

• Reward and recognition program + tailored induction and training program + birthday and paid parental leave + fitness passport;

• Southside location + free parking; and

• Rotating roster (Between 7am – 7pm, Monday to Friday).

The Role

As a Customer Care Coordinator, you’ll be the first point of contact for families experiencing loss or planning ahead for a passing of a loved one. You’ll manage calls, emails, and online enquiries with care, professionalism, and accuracy, helping to guide families through sensitive situations.

Your Responsibilities:

• Provide compassionate support to families during difficult times;

• Manage incoming and outgoing enquiries, ensuring accurate and respectful communication;

• Record and maintain detailed information to support service delivery;

• Handle complex or escalated enquiries with empathy and sound judgement; and

• Foster a collaborative and positive team environment.

About You

To be successful in this role, you will bring:

• Genuine compassion and empathy for people in sensitive situations;

• Strong emotional resilience and professionalism;

• Excellent verbal and written communication skills;

• Highly organised with strong attention to detail;

• Comfortable working a rotating roster; and

• Prior experience in customer service, ideally in contact centre, but not essential.

How to Apply
 
For more information or a confidential discussion please call Stacey Stevenson at u&u on 07 3232 9126 quoting reference number #43380.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.