Join a well-established global manufacturing organisation with a strong presence across Australia and international markets. The business is a recognised leader within the industrial sector, providing high-quality products and solutions to a diverse range of customers.
 
With a strong focus on innovation, customer service and continuous improvement, this is an exciting opportunity to join a global organisation that invests in its people and offers genuine opportunities for professional development and career growth.
 
Own the end-to-end order and delivery experience, from processing and managing customer orders through to coordinating with the local Third-Party Logistics partner to ensure products are dispatched accurately and delivered on time. Deliver exceptional customer service to clients across Australia, while coordinating logistics activities and proactively managing the order process to consistently meet and exceed customer expectations.
 
Customer Service & Logistics Responsibilities

• Respond promptly and professionally to customers via phone and email;

• Build and maintain strong customer relationships;

• Process product/parts orders accurately and within required time-frames;

• Partner with Sales to action enquiries and provide pricing and stock availability;

• Participate in training across product knowledge, customer complaints, phone techniques and other areas as directed;

• Report product, logistics and customer service trends/issues to the Customer Service Manager;

• Own the day-to-day relationship with the local 3PL warehouse;

• Track orders through to delivery, managing missed scans, damages and delays;

• Validate and reconcile 3PL inventory, receipts, dispatches and KPI reports;

• Raise 3PL claims for service issues, stock discrepancies and warehouse-related product damage;

• Work with Supply Chain on delivery issues and Demand Planning on stock shortages;

• Investigate SAP vs 3PL stock discrepancies, particularly for high-value and frequently used items;

• Identify and support process improvements across order flow, communication and 3PL operations;

• Support cross-functional projects, including new 3PLs, customers and products;

• Participate in cross-functional teams and inter-departmental assignments as required; and

• Comply with all company policies and legislative requirements, including OH&S, financial and employment legislation.

What We're Looking For

To be successful, you'll ideally have:

• 3-5 years of customer service or logistics experience across manufacturing or engineering;

• Experience with SAP desirable;

• Strong organisational and time management skills;

• High attention to detail with excellent accuracy;

• Excellent written and verbal communication skills;

• The ability to prioritise tasks and manage competing deadlines;

• A proactive approach with strong problem-solving abilities; and

• Confidence working independently as well as within a collaborative team environment.

Benefits

• 10% annual bonus opportunity based on performance;

• Join a leading global organisation with a strong international presence;

• Training and professional development opportunities to support your career growth;

• Free onsite parking at the Mascot office;

• Supportive and collaborative team environment with opportunities to work cross-functionally;

• Exposure to a global supply chain and customer base, providing valuable experience across customer service and logistics; and

• Opportunity for career progression within a well-established global business.

Our client provides great incentives, long-term career opportunities internationally and the opportunity to work with a passionate team.

How to Apply
 
For more information or a confidential discussion please click to reveal the contact details for Elise Muscat at u&u 02 8825 6612 quoting reference number 46259.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via adjustments@uandu.com or contact u&u on 02 8245 7900 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.