Our client is a leading Australian manufacturer that specialises in building products, known for producing high-quality solutions used in residential, commercial, and industrial construction.

About the Role

We’re seeking a detail-oriented and customer-focused individual to join our team as a Customer Service & Administration Representative. In this role, you'll play a key part in delivering service, supporting internal teams, and driving sales opportunities through responsive and proactive customer interactions. 
 
Key Responsibilities

• Accurately process and maintain customer orders within internal systems, ensuring data integrity and timely completion;

• Manage customer quotations and enquiries, providing prompt follow-up and clear communication to support high levels of customer satisfaction;

• Serve as a primary point of contact for inbound and outbound customer communications, as well as liaising with internal stakeholders as required;

• Coordinate with internal departments such as sales, marketing, and warehouse teams to ensure customer requirements are met, including product specifications, packaging details, and delivery schedules; and

• Identify and recommend process improvements to enhance service efficiency and customer experience.

To thrive in this role, you’ll demonstrate:

• Strong attention to detail and accuracy;

• Excellent communication skills with professional, timely responsiveness;

• A proactive, adaptable, and positive mindset – solution-oriented and self-motivated; and

• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Your Background Might Include:

• Previous experience in customer service or a similar client-facing role;

• Solid computer skills and proficiency with MS Office and other business systems;

• Strong organisational skills and the ability to multitask effectively; and

• A problem-solving mindset with a willingness to think outside the box.

How to Apply 
 
For more information or a confidential discussion please call Carly Aungle at u&u on 0401 046 119 quoting reference number 43784. 
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. 
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. 
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.  
 
Please submit your resume in Word format only.