Join a company that offers customer-centric solutions and provides assistance, advice, source information and deliver customer support services for general enquiries, to facilitate the effective operation of the business in order to ensure high quality customer service. 
 
What you’ll do:

• Deliver high-quality customer support across multiple channels, providing accurate information, advice and assistance to ensure a positive customer experience;

• Research, analyse and resolve customer enquiries and complaints efficiently, escalating complex issues through appropriate channels to achieve timely outcomes;

• Maintain accurate records and databases in line with service delivery systems, privacy requirements and legislative obligations; and

• Provide administrative support and contribute to continuous improvement by identifying opportunities to enhance service delivery and work processes.

What we’re looking for:

• 2–3 years’ customer service experience within call centre, administrative or retail environments;

• Excellent written and verbal communication skills with a strong customer-focused approach;

• Previous experience working in an office environment; government experience preferred but not essential;

• Intermediate computer skills, including accurate typing, confident use of mouse and monitor, and strong email etiquette;

• Proficiency in Microsoft Office, particularly Outlook and Microsoft Teams; and

• Technically savvy with the ability to learn new systems and software quickly.

What’s in it for you:

• $70,000 + super;

• Centrally located Newcastle office with easy access to public transport;

• Hours of Work: 7 hrs per day / 35 hrs per week; and

• Collaborative and supportive team environment with full training provided.

Does this role sound like a great match for you? Please apply now for immediate consideration!

How to Apply

For more information or a confidential discussion please contact Zali Oulton at u&u on zali.oulton@uandu.com quoting reference number 43956.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.