Join a well-established and successful nationwide insurer specialising in workers’ compensation claims management. In this role, you’ll proactively manage a portfolio of claims, communicating with clients and stakeholders via phone and email.

No prior experience is necessary - we’re looking for compassionate individuals with excellent communication skills. Comprehensive training will be provided, ensuring you have everything you need to succeed in your new career.

What’s in it for you?

• $65,000-$70,000 + super+ benefits;

• Centrally located Sydney CBD offices with easy access to public transport;

• A social business with a range of incentives and events;

• Join a vibrant team that celebrate success and collaboration;

• Opportunity for long term career development and progression;

• Hybrid working with the opportunity to work from home after training is signed off;

• Opt-in to a monthly RDO scheme or a 9-day fortnight scheme;

• Paid parental leave policy;

• Enjoy discounted gym membership, health insurance, and car leasing rates as well as a broad range of retail discounts; and

• A business that focus’ on giving back to the community and supporting local charities.

Job role:

• Deliver friendly, timely, and empathetic support to injured workers and employers, ensuring a positive customer experience;

• Take ownership of a portfolio of workers’ compensation claims, managing each case efficiently and in line with legislation and compliance requirements;

• Oversee the full life cycle of claims, working to achieve fair and consistent outcomes for all stakeholders;

• Communicate information clearly and accurately, providing guidance on claims, entitlements, obligations, and responsibilities in an easy-to-understand way; and

• Participate in claim reviews, case conferences, or face-to-face meetings with clients when needed.

The ideal candidate:

• Previous experience in allied health or customer service, ideally in phone-based support, or a similar environment;

• Experience in retail, hospitality, or other client-facing roles will also be considered;

• Background or studies in Occupational Therapy, Physiotherapy, Nursing, Psychology, or related fields are a plus;

• Strong communication skills and a genuine commitment to providing excellent customer service; and

• Full and permanent working rights in Australia.

Does this role sound like a great match for you? Please apply now for immediate consideration!

How to Apply
 
For more information or a confidential discussion please call Madie Brunt at u&u quoting reference number 43459.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.