About the company
 
u&u Recruitment Partners is proud to partner with an independent statutory organisation within the Queensland public sector. This organisation plays a critical role in promoting fairness, equity, and human rights, and is guided by values of integrity, respect, inclusion, and diversity. You will be joining a professional and collaborative team environment that supports continuous learning and development.
 
The Opportunity

We are seeking a Dispute Resolution Officer (AO5) on a contract basis for a State Government agency in Brisbane. In this role, you will work within a dynamic team delivering dispute resolution services to the public, managing complaints, and facilitating conciliation processes. This is a fantastic opportunity to gain experience in a challenging and rewarding environment while contributing to fair and sustainable outcomes.

As a Dispute Resolution Officer, you will:

• Analyse and manage complaints to determine the most effective resolution pathway;

• Facilitate conciliation conferences with professionalism, empathy, and integrity;

• Maintain accurate records and documentation to ensure transparency and accountability;

• Respond to public enquiries, providing clear guidance and appropriate referrals; and

• Share insights and feedback to support continuous team learning and improvement.

Required Experience

We are seeking candidates with dispute resolution or complaints management experience, or the ability to quickly apply relevant legislation. You will need:

• Understanding of anti-discrimination and human rights frameworks (or the ability to learn and apply quickly);

• Strong communication and relationship-building skills with diverse stakeholders;

• Ability to manage multiple priorities and administrative tasks independently;

• Resilience and professionalism when handling confronting or sensitive matters; and

• Experience facilitating conciliation or dispute resolution processes.

Benefits

This contract role offers genuine work/life balance, exposure to complex and meaningful public sector matters, and ongoing professional development. You will join a supportive, collaborative team and gain valuable experience applying dispute resolution and legislative frameworks within a State Government environment.
 
How to Apply
 
For more information or a confidential discussion please call Celine Di Lauro at u&u on 0450 808 636 quoting reference number 43722.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.

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