About the company

Our client is adding an experienced property claims professional to its Brisbane CBD team for a six-month contract, with potential to become permanent. You will join a supportive, friendly team with flexibility to work from home once training is complete.

The opportunity

You will manage a portfolio of home and property claims from lodgement through to settlement or repair completion. Your focus will be clear communication, steady claim progression and practical outcomes for customers throughout the claims process.

Working across customers, builders, assessors, repairers and internal stakeholders, you will coordinate repairs, monitor progress and manage enquiries or escalations as they arise.

• Manage home and property claims from lodgement through to completion;

• Assess claim information and progress repairs against agreed scopes;

• Coordinate builders, assessors, repairers and other suppliers;

• Monitor claim timelines, repair costs and outstanding actions; and

• Resolve customer enquiries and escalations with clear communication.

Required experience

You will bring previous property claims experience, with home claims case management and end-to-end claims exposure strongly preferred. You will be comfortable balancing customer needs, policy requirements and repair activity across a busy portfolio.

• Demonstrated experience in property, home, building or insurance repair claims;

• Working knowledge of insurance policies, repair scopes and claim processes;

• Experience liaising with builders, trades, assessors and customers;

• Confidence managing complaints, escalations and competing priorities; and

• Knowledge of GICOP and insurance standards will be highly regarded.

Benefits

This is a six-month contract based in Brisbane CBD, with work-from-home flexibility available after training. Candidates on working holiday and other eligible visas are welcome to apply, and applicants available within two weeks are particularly suited to the timing of the assignment.

How to apply

For more information or a confidential discussion please click to reveal the contact details for Beth Jones at u&u beth.jones@uandu.com or via phone 0422 881 555 quoting reference number 46942.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via adjustments@uandu.com or contact u&u on 07 3232 9100 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.