About the Role:
 
u&u Recruitment Partners are delighted to partner exclusively with Murdoch Children’s Research Institute (MCRI) to recruit several key positions within their Technology Office.
 
We are currently seeking an experienced IT Process Designer, Security & Service Management to join a dedicated project squad responsible for designing and embedding robust IT processes that support the Institute’s security, risk and service management objectives.
 
This role will focus on designing pragmatic, well-governed and auditable processes aligned to ISO/IEC 27001 information security standards and IT Service Management (ITSM) best practices. Working closely with Cyber Security, IT Operations, Service Management and Risk stakeholders, you will translate complex regulatory and operational requirements into clear, scalable and well-documented processes that support operational resilience and compliance.
 
This is a fixed-term 12-month contract opportunity supporting a defined program of work within the Institute’s technology environment.
 
Based at the Melbourne Children’s Campus in Parkville, this role offers flexible and hybrid working arrangements.
 
About Murdoch Children’s Research Institute:
 
Murdoch Children’s Research Institute envisions a transformative future for child health. Their institute is a hub of impactful scientific breakthroughs, particularly in early interventions, enhanced diagnosis, prevention and potential cures. They thrive on collaborative, multidisciplinary problem-solving to address challenging queries in child health.
 
Committed to inclusivity and respect, MCRI fosters a positive working environment that values diverse backgrounds and experiences. As a proud member of the Australian Network on Disability and a dedicated supporter of Science Australia Gender Equity (SAGE), the Institute upholds principles of equal opportunity and diverse representation.
 
MCRI is committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in decision-making at all levels of the Institute.
 
Key Responsibilities:

• Analyse, design and implement IT processes aligned to ISO/IEC 27001 and ITSM best practices;

• Conduct current-state analysis, gap assessments and future-state process design;

• Develop scalable and resilient processes supporting security, service management and risk governance;

• Establish process governance frameworks including ownership, approval and review cycles;

• Ensure process documentation supports audit readiness and regulatory compliance;

• Produce clear documentation including process flows, SOPs, RACI matrices and operational guides;

• Maintain process artefacts within agreed documentation repositories and knowledge systems;

• Work closely with cybersecurity, IT operations, risk and service management teams to embed processes;

• Translate complex security and operational requirements into practical and usable procedures; and

• Support process rollout including stakeholder engagement, communications and adoption.

About You:
 
To be successful in this role you will bring:

• Demonstrated experience designing and documenting IT processes and governance frameworks;

• Strong understanding of ISO/IEC 27001 and information security control frameworks;

• Experience designing or improving IT Service Management processes such as incident, change, problem or request management;

• Strong analytical capability including process mapping, gap analysis and risk-based thinking;

• Excellent documentation and communication skills with the ability to translate complex requirements into clear processes; and

• Proven ability to engage with technical teams, security specialists and operational stakeholders.

Experience supporting ISO 27001 certification activities, working within regulated environments, or using ITSM platforms such as ServiceNow or Ivanti will be highly regarded.
 
Relevant certifications such as ITIL, ISO 27001 Lead Implementer or COBIT will also be considered advantageous.
 
Benefits:
 
Working at MCRI offers a range of benefits including:

• Access to salary packaging options including entertainment and novated leases;

• Flexible working arrangements;

• The opportunity to contribute to Australia’s largest child health research institute;

• Generous personal leave and the option to purchase additional leave;

• Discounted staff parking and excellent public transport access;

• Health and wellbeing programs including Employee Assistance Program access; and

• Comprehensive paid parental leave for both birth and non-birth parents.

Important Information:
 
As this is an exclusive recruitment partnership, all enquiries and communication regarding this position should be directed to u&u Recruitment Partners.
 
Successful applicants will be required to undergo:

• A National Police Check; and

• A Working With Children Check (to be obtained at the candidate’s own expense).

Applicants must also have the right to live and work in Australia and meet any applicable visa conditions.
 
How to Apply:
 
For more information or a confidential discussion please contact Killian O’ Sullivan at u&u at killian.osullivan@uandu.com quoting reference number 44431.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
**Please submit your resume in Word format only.

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