About the Organisation:

u&u Recruitment Partners is partnering with a reputable Managed Services Provider based in Geelong. The organisation delivers managed IT services to a broad mix of commercial clients and operates within a structured, SLA-driven support model.

With continued growth in the region, the business is expanding its technical support capability.

About the Role:

These are two permanent IT Support Analyst opportunities available for immediate start within the Geelong office.

You will provide day-to-day technical support across a diverse client base, handling incidents, troubleshooting issues and maintaining strong client relationships. The role includes primarily remote support with occasional local site visits across Geelong and Western Melbourne (mileage reimbursed).

This position suits someone looking to further develop within an MSP environment while working as part of a collaborative and supportive team.

Key Responsibilities:

• Provide L1/L2 technical support to commercial clients;

• Manage tickets within SLA-driven environments;

• Assist with troubleshooting and system maintenance;

• Communicate clearly with clients throughout issue resolution; and

• Support occasional on-site client visits.

About You:

To be successful in this role, you will bring:

• Experience in IT support within structured environments;

• MSP experience highly regarded;

• Strong customer service and communication skills;

• Ability to manage multiple tickets effectively; and

• A proactive and solutions-focused mindset.

What’s on Offer:

• Permanent role with immediate start;

• Excellent salary package;

• Birthday leave and employee rewards programme;

• Partner discounts and gym membership benefits; and

• Hybrid working model (Geelong office base).

How to Apply:
 
To apply for this role, simply follow the link below. Deadline for applications for this position is close of business on Monday, March 2nd.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.