About the Organisation

u&u Recruitment Partners is partnering with a growing Managed Services Provider based in Geelong. The organisation supports a broad range of commercial clients, delivering managed IT, cloud and infrastructure services within a structured and service-led framework.
The business is known for its strong client relationships, technical capability and collaborative team culture.

About the Role

This is a permanent opportunity for an experienced IT Support Engineer to join the Geelong team for an immediate start.

Working within a 12-person support function, you will act as a senior escalation point across diverse client environments. The role combines advanced troubleshooting, customer engagement and involvement in project-based work alongside BAU support.

An on-call rotation applies approximately once every few months, with additional allowance provided.

Key Responsibilities

• Resolve complex technical incidents and escalations;

• Support diverse Microsoft-based client environments;

• Participate in project delivery alongside BAU support;

• Provide guidance and mentoring to junior staff; and

• Maintain strong client communication and service standards.

About You

To be successful in this role, you will bring:

• Strong L2/L3 technical support experience;

• Background within MSP or fast-paced IT environments;

• Advanced troubleshooting across Microsoft ecosystems;

• Excellent listening and client communication skills; and

• Ability to manage competing priorities effectively.

What’s on Offer

• Permanent position with immediate start;

• Excellent salary package plus on-call allowance;

• Birthday leave and employee rewards programme;

• Partner discounts and gym membership benefits; and

• Hybrid working model (Geelong office base).

How to Apply
 
To apply for this role, simply follow the link below. Deadline for applications for this position is close of business on Monday, March 2nd.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.