We’re partnering with a well-established engineering firm looking for a Level 2 IT Support Engineer to join their onsite team across the Central Coast. 
 
This is a hands-on role suited to someone who enjoys being on the ground, supporting users directly, and solving problems in real time. You’ll be working closely with a mix of end users, including senior stakeholders, so strong communication and customer service skills are just as important as your technical ability.  What you’ll be doing:

• Providing VIP support to senior stakeholders;

• Delivering face-to-face / walk-up support;

• Supporting Windows 11 desktop environments;

• Imaging and deploying devices;

• Troubleshooting O365, Adobe, Bluebeam and other applications;

• Resolving network connectivity issues (VPN, LAN/WAN);

• Supporting mobile devices, tablets & Intune enrolment;

• Managing IT assets (registers, warranty checks, returns);

• Handling printer support and vendor coordination;

• Logging and managing incidents via ServiceNow; and

• Attending daily onsite support stand-ups.

What we’re looking for:

• Proven experience in a Level 2 IT Support / Desktop Support role;

• Strong troubleshooting skills across end-user, network and device issues;

• Confident supporting VIP users and senior stakeholders;

• Solid experience with Microsoft 365 and Windows environments;

• Great communication skills and a proactive, can-do attitude; and

• Full driver’s licence and own vehicle (travel between sites required).

The details:

• Travel between multiple Central Coast locations required;

• Fully onsite role (no hybrid/WFH); and

• Contract through to end of year, with strong likelihood of extension.

How to Apply  
For more information or a confidential discussion please email Mariam Iskandar at u&u at mariam.iskandar@uandu.com quoting reference number 44798.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. 
 
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. 
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.  
 
Please submit your resume in Word format only.