We’re partnering with a highly secure Defence-related environment to recruit an experienced L3 Team Lead. 
 
This is a hands-on technical leadership role, combining Level 3 support responsibilities with the leadership of a small team. The successful candidate will act as the primary escalation point for complex technical issues while ensuring exceptional service delivery across a critical client environment. 
 
This position is fully onsite and will require regular travel between Sydney CBD and Winston Hills. 
 
The Role 
 
You will be working closely with end users, stakeholders and third-party vendors, you will be responsible for maintaining a stable and secure technology environment while leading a small support team. 
 
Key responsibilities include:

• Providing onsite Level 2 and Level 3 technical support;

• Acting as the primary escalation point for complex incidents and service requests;

• Leading, mentoring and supporting a small team of engineers;

• Managing user onboarding, offboarding and end-user training;

• Supporting infrastructure, applications and end-user computing environments;

• Maintaining strong relationships with key stakeholders and end users;

• Coordinating with vendors and third-party service providers;

• Managing hardware lifecycle, asset management and technology refresh activities;

• Driving continuous improvement initiatives and technology enhancements; and

• Managing incidents, requests and changes through established ITSM processes.

About You 
 
You are an experienced technical support professional who enjoys balancing hands-on technical work with team leadership responsibilities. You have strong customer engagement skills and thrive in environments where service quality and responsiveness are critical. 
 
You will bring:

• Previous experience in a Level 3 Support, Senior Support Engineer or Team Lead capacity;

• Demonstrated experience leading or mentoring technical teams;

• Strong troubleshooting and problem-solving skills across Microsoft environments;

• Experience supporting users in complex corporate environments;

• Excellent stakeholder management and communication skills;

• Ability to work autonomously while fostering a collaborative team culture; and

• Previous MSP experience will be highly regarded.

Essential Requirements

• Australian Citizenship is mandatory due to security; clearance requirements

• Valid Australian Driver's Licence;

• Working With Children Check (or ability to obtain); and

• Ability to travel regularly between Sydney CBD and Winston Hills.

How to Apply 
 
Due to the anticipated volume of applications, only shortlisted candidates will be contacted.

For more information or a confidential discussion please click to reveal the contact details for Mariam Iskandar at u&u on 02 8245 7904 quoting reference number 45391.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.  
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or contact u&u on 02 8245 7900 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.  
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.   
 
Please submit your resume in Word format only.