About the Company 
 
A fast-growing cloud-focused Managed Service Provider with an international presence is expanding its Australian operations. Supporting a diverse mix of small mid-tier and multinational clients the organisation specialises in designing securing and managing modern IT environments. With a strong Microsoft cloud foundation, the team delivers solutions across Microsoft 365 Azure and hybrid infrastructure.

As the business continues to scale, they are seeking a Technical Operations Lead to guide a high-performing engineering team and support ongoing client growth.

About the Role

This is a senior technical leadership position suited to an experienced Systems Engineer ready to move into or continue within an operations-focused lead role. You will oversee a team of four engineers providing technical guidance mentoring workload coordination and escalation support.

Responsibilities

• Lead mentor and support a team of four engineers driving performance capability and delivery quality;

• Provide technical escalation support and guidance to the team;

• Manage and maintain cloud-hosted and on-prem client environments ensuring availability and performance;

• Oversee the provisioning configuration and optimisation of infrastructure solutions;

• Deliver and guide cloud migration and transformation projects;

• Participate in pre-sales conversations and assist with technical scoping for new opportunities; and

• Ensure best-practice processes documentation and standards are upheld.

Required Skills & Experience

• Minimum 5 years’ experience in a Systems Engineer or Senior Engineer or Tech Lead capacity;

• Strong understanding of Microsoft server environments Microsoft 365 Azure and SharePoint;

• Experience deploying and supporting Microsoft-based hybrid environments;

• Experience in a Managed Services MSP environment (essential);

• Demonstrated leadership capability team lead mentoring or senior escalation experience;

• Proficiency with firewalls routers and switches;

• Broad systems and networking background; and

• Current scripting automation capability.

Benefits

• Leadership role within a growing global MSP;

• Opportunity to influence technical direction and operational standards;

• Exposure to diverse and complex cloud and infrastructure projects;

• Support for certifications and professional development; and

• Collaborative team environment with modern technologies and a cloud-first approach.

How to Apply
 
For more information or a confidential discussion please email Nabil Boumoughdab at u&u on nabil.boumoughdab@uandu.com.au quoting reference number 43529.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
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Please submit your resume in Word format only.