Are you an experienced Rehabilitation or Workers Compensation professional looking for an opportunity to take your case management skills into a more mobile, face-to-face role?

Our client is a leading organisation within the workers compensation and injury management sector and is seeking a Rehabilitation & Return to Work Specialist to support clients with more complex workers compensation claims.

This is a highly relationship-focused role where you will work directly with workers, employers, medical professionals and other key stakeholders to achieve positive recovery and return-to-work outcomes.

About the Role

This is a mobile, face-to-face case management position, with regular travel to client and employer sites across Coffs Harbour, Macquarie, Grafton and surrounding areas.

You will manage a portfolio of workers compensation clients, providing personalised support throughout their recovery and return-to-work journey. Approximately 8 client or employer visits per week can be expected, depending on caseload and individual requirements.

The role may require travel of up to approximately 3 hours each way, providing an excellent opportunity for someone who enjoys working independently, building relationships in the community and managing a varied caseload.

A fleet vehicle can be provided, along with a laptop, with travel and fuel expenses covered.

Key Responsibilities

• Manage a portfolio of workers compensation clients, particularly those with more complex claims;

• Support workers throughout their recovery and return-to-work journey;

• Conduct regular face-to-face visits with workers and employers at worksites, medical clinics and other relevant locations;

• Develop effective return-to-work plans and coordinate appropriate rehabilitation, services and support;

• Collaborate with doctors, employers, workers and other stakeholders to establish and achieve return-to-work goals;

• Lead difficult conversations and confidently manage conflict, negotiation and competing expectations;

• Provide clear and accurate information regarding claims, entitlements, obligations and responsibilities;

• Build and maintain strong relationships with workers, employers, medical professionals and internal stakeholders;

• Identify emerging risks and ensure appropriate escalation and compliance with relevant legislation and organisational requirements; and

• Work collaboratively with case management and injury management specialists to achieve positive claims outcomes.

About You

We are looking for a resilient, solutions-focused professional who is confident managing complex situations and enjoys working directly with people.

Ideally, you will have

• A background in rehabilitation, workers compensation, or ideally both;

• Experience managing workers compensation claims and supporting workers through recovery and return-to-work processes;

• Strong planning, organisation and case management skills;

• Excellent communication skills, with the confidence to lead conversations with doctors, workers, employers and other stakeholders;

• Strong conflict resolution, negotiation and stakeholder management capabilities;

• The ability to manage sensitive and difficult conversations with empathy and professionalism;

• A proactive and solutions-focused approach to case management;

• The ability to work independently and manage your time effectively within a mobile role;

• A strong customer service focus and commitment to achieving positive outcomes; and

• A full Australian driver's licence.

Tertiary qualifications or studies in Allied Health, including Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science, will be highly regarded.

Location & Travel

This is a genuinely mobile role covering Coffs Harbour, Macquarie, Grafton and surrounding areas.

• Maximum travel requirement of approximately 3 hours each way;

• Approximately 8 client/employer visits per week, depending on caseload;

• Fleet vehicle available;

• Laptop provided;

• Travel and fuel expenses covered; and

• Company vehicle has a 5-star ANCAP safety rating.

Working Hours

Core working hours are 8:20am–5:00pm, with flexibility for earlier starts when required to accommodate client and business needs.

What’s on Offer?

• 18-month maximum-term contract with potential for extension;

• Potential internal opportunities at the conclusion of the contract;

• $90,000–$100,000 + superannuation;

• Fleet vehicle, laptop and travel expenses provided;

• Opportunity to work in a highly autonomous, mobile environment;

• Meaningful opportunity to support workers through complex recovery and return-to-work journeys;

• Excellent opportunity for an experienced rehabilitation professional to broaden their workers compensation case management experience; and

• Potential pathway for someone looking to transition into a mobile case management role or progress their career within workers compensation.

How to Apply
 
For more information or a confidential discussion please call Laura Barrett at u&u on 02 8245 7933 quoting reference number 46417.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.