A growing boutique law firm is creating a brand-new Operations Manager role to bring structure, consistency, and stronger performance across its support function. If you enjoy leading people, improving processes, and shaping how a business operates, this is a great opportunity to make your mark.

You’ll lead both the onshore admin team and the offshore support team, with a strong focus on people management, performance, and workflow oversight. A key part of the role is ensuring the offshore team is meeting SLAs, maintaining quality, and following compliance standards.

You’ll also take the lead on improving the use of the practice management system, introducing more structure and governance around processes. The role involves working closely with a wide range of stakeholders across the legal team, so being comfortable operating in the grey and managing remotely is important.
 
Why You’ll Want to Work Here

• Be part of a growing firm that values its people;

• Build structure and processes from the ground up;

• Make a visible impact on team performance and operations;

• Work in a supportive environment that encourages ideas and initiative; and

• Enjoy long-term career progression as the firm continues to expand.

Key Responsibilities

• Lead and develop the onshore admin team and offshore support team;

• Oversee performance, workflow, SLAs, and compliance;

• Improve governance and structure across operational processes;

• Lift the quality, accuracy, and consistency of work;

• Support budgeting and invoice reconciliation;

• Drive digitisation and streamline onboarding processes;

• Set up new starters with systems, equipment, and access;

• Maintain operational documents and induction materials; and

• Champion stronger use of technology.

About You

• Experience in operations, ideally within professional services or a law firm;

• Confident people leader with strong communication skills;

• Highly organised, detail-oriented and proactive;

• Comfortable working with ambiguity and managing remotely; and

• Strong analytical skills and proficiency across Microsoft Office.

How to Apply
 
For more information or a confidential discussion please call Kathryn Allen u&u on 0473 171 887 quoting reference number 43445.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.