As Sales Operations Administrator, you'll become a key link between customers, distributors and internal teams, helping to deliver an exceptional customer experience while supporting operational excellence across the business.

Working across customer service, operations and manufacturing, you'll coordinate enquiries, support order fulfilment, build strong stakeholder relationships and identify opportunities to improve processes.

What's in it for you?

• $75,000-$90,000 + super + annual bonus;

• Office located conveniently in St Leonards;

• Role is based full-time in the collaborative offices;

• Hours: 9-5 with the flexibility to shift to 8-4 or 10-6;

• Supportive, collaborative team with excellent training and onboarding;

• Diverse role offering variety and exposure across the business;

• Stable organisation with a strong focus on employee development and career growth; and

• Opportunity to contribute to process improvement projects and business initiative.

The Role

• Liaise with Production, Supply Chain, Warehouse and Quality teams to coordinate order fulfilment and delivery;

• Coordinate customer service and operational activities to ensure a seamless customer experience;

• Act as a central point of contact for internal service requests, managing enquiries through to resolution;

• Support distributors and customers with order enquiries, product information and service-related requests;

• Monitor customer feedback, warranty claims and operational trends, identifying opportunities for improvement; and

• Prepare operational reports and analyse performance data to support business decision making.

The Ideal Candidate

• 3+ years’ experience in customer service, sales support, operations or administration within a corporate environment;

• Exposure to manufacturing, medical technology or supply chain environments is highly desirable;

• Highly organised with exceptional attention to detail and a proactive approach;

• Strong communication skills with the confidence to build relationships across all levels of the business; and

• A team player who enjoys supporting others and contributing to a positive workplace culture.

Additional Information

For more information or a confidential discussion please reach out to Madie Brunt at madie.brunt@uandu.com quoting reference number 45842.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.