An established national services business is seeking a commercially strong Senior Customer Success Manager to manage a portfolio of key enterprise clients. 
 
This is a strategic, revenue-owning role - not a reactive service position. You will act as a trusted advisor, protect margin, drive retention, and identify growth opportunities across complex customer environments. 
 
Key Responsibilities

• Own and grow a portfolio of strategic accounts;

• Lead renewals, pricing reviews and contract negotiations;

• Deliver structured business reviews;

• Develop account plans, manage risk and protect revenue;

• Act as escalation point for high-priority issues;

• Partner cross-functionally to ensure strong service delivery;

• Drive upsell and cross-sell opportunities; and

• Lead onboarding of new services within your accounts.

About You

• 3+ years’ account management experience in healthcare, transport or logistics;

• Strong commercial acumen and negotiation capability;

• Proven track record of retention and account growth;

• Confident managing senior stakeholders;

• Highly organised, analytical and solutions-focused; and

• CRM and reporting proficiency.

This is a fully remote role.  
 
All applications treated confidentially.

How to Apply
 
For more information or a confidential discussion please email Chase Clayton at u&u on chase.clayton@uandu.com quoting reference number 44306.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.