An opportunity to join a well-established financial services organisation in a Senior Technology Analyst role, acting as the key escalation point within the team with a pathway to management.

This is a hands-on position suited to a strong Senior Support Analyst who enjoys troubleshooting, mentoring others, and improving service delivery.

Key Responsibilities

• Resolve incidents and service requests across end-user devices, applications, and systems;

• Troubleshoot hardware, software, and connectivity issues;

• Act as an escalation point for Level 1 support;

• Maintain accurate ticketing, documentation, and communication with users;

• Identify recurring issues and contribute to problem management and root cause analysis; and

• Support process improvements and knowledge sharing across the team.

About You

• 3–5+ years’ experience in Service Desk / IT Support;

• Experience in financial services or regulated environments (preferred);

• Strong troubleshooting skills across Windows and business applications;

• Experience with ITSM tools (ServiceNow, Jira or similar);

• Understanding of networking fundamentals (VPN, DNS, Wi-Fi); and

• Confident communicator with strong stakeholder skills.

Nice to Have

• ITIL Foundation (or similar); and

• Exposure to structured IT service management environments.

Why Apply?

• Stable and well-established organisation;

• Senior role with real ownership and impact; and

• Collaborative team environment.

How to Apply

For more information or a confidential discussion please call Mariam Iskandar at u&u on 02 8245 7904 quoting reference number 44770.
 
Please note due to the number of applicants, only successful candidates will be called.  
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. 
 
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. 
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.  
 
Please submit your resume in Word format only.