• Tullamarine office location;

• Company vehicle provided (for personal use also);

• Permanent full-time opportunity; and

• Huge growth trajectory.

Our client is an established financial services organisation with a different approach to community debt collection.

While the business operates in debt recovery, its focus is on building relationships, having genuine conversations and working with people to find practical and sustainable ways forward.

The opportunity

You will take ownership of the performance, development and growth of the Victorian field operation.

This is a leadership role where your ability to develop people, build strong teams and drive performance will be key. You will be responsible for setting expectations, developing future leaders, managing performance and ensuring the Victorian operation continues to grow and deliver strong results.

What you will be doing

• Leading, managing and developing the Victorian Regional Leads and the wider field team;

• Setting clear performance expectations, targets and accountabilities across the state;

• Coaching and mentoring your direct reports, conducting regular one-on-ones and performance reviews;

• Identifying and developing future leaders within the business;

• Managing recruitment, onboarding and workforce planning to support the continued growth of the Victorian team;

• Monitoring team performance, identifying capability gaps and implementing development and training initiatives;

• Taking ownership of state-wide operational priorities, ensuring resources and workloads are allocated effectively;

• Managing underperformance and addressing issues early, constructively and consistently;

• Working closely with senior leadership to report on performance, identify opportunities and contribute to the broader business strategy;

• Ensuring the team operates in line with relevant debt collection, privacy and regulatory requirements; and

• Maintaining your own collection portfolio and supporting the team through practical guidance and leadership by example.

What we are looking for

• Strong people leadership experience: Proven ability to lead, develop and motivate teams;

• A natural ability to build trust, develop relationships and bring out the best in people;

• Experience managing performance, setting KPIs, conducting performance reviews and addressing underperformance;

• The ability to identify and develop future leaders and build a strong succession pipeline;

• Experience within collections, debt recovery, financial services, sales or a similar customer-facing operational environment would be highly regarded; and

• A current Australian driver's licence and clear police check.

Working hours

• Monday to Thursday: 9.00am – 7.00pm; and

• Friday: 9.00am – 4.00pm.

If you are an experienced people leader looking for an opportunity to make a real impact, develop a growing team and take ownership of a state-wide operation, we'd love to hear from you!

How to apply:
 
Please submit your resume in Word version via the apply button.
 
Applicants without the required essential experience will not be considered.
 
For a confidential discussion please call Lauren Clark on 0409 973 412.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs