About the Organisation:

u&u Recruitment Partners is proud to be partnering with a well-established Managed Services Provider based in Geelong. This organisation delivers end-to-end IT managed services to a diverse portfolio of commercial clients across multiple industries.

With a strong reputation for service excellence and long-term client partnerships, the business operates in a structured, SLA-driven environment and continues to invest in its people, systems and growth.

About the Role:

This is a permanent opportunity for an experienced Support Team Lead to join the Geelong office for an immediate start.

You will be responsible for leading and developing a 12-person technical support team across L1–L3 capability levels. Operating within a high-volume MSP environment, you will oversee ticket workflows, manage escalations, ensure SLA performance and drive a strong customer-first culture.

This is a hands-on leadership role suited to someone who thrives in fast-paced service environments and enjoys coaching and developing technical teams.

Key Responsibilities:

• Lead and mentor a multi-level IT support team;

• Oversee ticket queues, escalations and workflow management;

• Monitor SLA performance and drive service improvements;

• Support complex incident resolution where required; and

• Foster a high-performance, customer-focused culture.

About You:

To be successful in this role, you will bring:

• Proven experience leading IT support teams;

• Strong background within MSP or high-volume IT environments;

• Deep understanding of SLA-driven service delivery;

• Excellent stakeholder engagement and communication skills; and

• A calm, structured approach in fast-paced environments.

What’s on Offer:

• Permanent position with immediate start;

• Excellent salary package;

• Birthday leave and employee rewards programme;

• Partner discounts and gym membership benefits;and

• Hybrid working model (Geelong office base).

How to Apply:
 
To apply for this role, simply follow the link below. Deadline for applications for this position is close of business on Monday, March 2nd.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.