We are partnering with a large and highly regarded organisation undertaking significant technology transformation and growth. As a result, an opportunity exists for an experienced Service Desk Analyst to join a collaborative technology team on an initial 6-month contract.

This role will see you providing high-quality end-user support to employees, customers and business stakeholders across a diverse technology environment.

What you'll be doing

• Provide exceptional customer service by resolving technology issues efficiently and effectively;

• Deliver both remote and onsite technical support to end users;

• Manage incidents, service requests and ticket lifecycle activities through to resolution;

• Maintain accurate records, documentation and service desk reporting;

• Contribute to service improvements, policies, processes and operational readiness activities;

• Support the transition of new systems into operational support environments; and

• Work closely with technical teams, vendors and business stakeholders to deliver positive outcomes.

What we're looking for

• 2+ years' experience within a Service Desk, Help Desk, Desktop Support or Technology Support role;

• Experience supporting Microsoft Windows and Microsoft 365 environments;

• Understanding of IT service management principles including Incident, Request, Change and Problem Management;

• Strong troubleshooting and problem-solving capability;

• Excellent communication and stakeholder engagement skills;

• Experience working in complex or large-scale environments will be highly regarded; and

• A proactive mindset with a focus on continuous improvement and customer outcomes.

What's on offer?

• Initial 6-month contract with potential extension and/or permanency;

• Supportive and collaborative team environment;

• Exposure to enterprise-scale technology environments;

• Opportunity to contribute to major technology initiatives; and

• Competitive daily rate.

How to Apply

For more information or a confidential discussion please click to reveal the contact detail for Nabil Boumouhdab at u&u on nabil.boumoughdab@uandu.com quoting reference number 45665.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or contact u&u on 02 8825 6600 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.