About WorkCover Queensland

For over 20 years, WorkCover Queensland has been a self-funded, government-owned leader in the state’s workforce, providing empathetic and efficient workers’ compensation insurance. We are currently embarking on an enterprise-wide transformation guided by our 2030 Strategy. This is an exciting chapter focused on keeping Queenslanders working through innovation, integrity, and high-quality service delivery.

We are seeking a Senior Manager – Employer & Stakeholder Engagement to lead a critical function focused on strengthening employer relationships, uplifting capability and driving performance across the Employer Group.

**About the Opportunity
**
Reporting to the GM Employer and sitting on the Employer Group Leadership Team, this is a high-impact leadership role responsible for shaping and delivering WorkCover’s employer engagement approach.

Leading a team of Account Managers, you will bring structure, discipline and consistency to how the team engages with employers. You will help shape and embed a segmentation approach, supported by clear frameworks, engagement cadence and performance expectations.

Working closely with the GM and a peer Senior Manager, you will co-design and deliver the Employer Strategy and Engagement Plan, ensuring a consistent and high-quality experience across all employer touchpoints.

Key Responsibilities

Leadership & Performance

• Lead, coach and uplift a team of Account Managers;

• Embed structure, engagement cadence and performance frameworks; and

• Drive a culture of accountability, capability and continuous improvement.

Strategy & Engagement

• Co-design and execute the Employer Strategy and Engagement Plan;

• Lead targeted engagement approaches across employer segments; and

• Oversee external events, forums and stakeholder engagement activities.

Stakeholder & Relationship Management

• Build and maintain trusted relationships across government and private sectors;

• Engage with key stakeholders including employers, brokers, unions and industry bodies; and

• Influence outcomes through strong, commercially focused engagement.

Customer Experience & Systems

• Drive a consistent, high-quality employer experience;

• Support optimisation of CRM systems and account management practices; and

• Champion data-led decision making and new ways of working.

Governance & Collaboration

• Ensure strong governance, reporting and risk management across engagement activities;

• Partner cross-functionally to improve employer and claims outcomes; and

• Provide insights on employer trends, risks and performance.

About You

You are a forward-thinking and people-focused leader who thrives in environments where you can bring structure, lift capability and drive meaningful engagement outcomes.

You bring:

• 5 - 10+ years’ experience leading account management or stakeholder engagement teams;

• Strong capability in customer segmentation and strategic engagement;

• Experience working with complex stakeholder groups (e.g. government, unions, brokers, industry bodies);

• Proven ability to lead through change and uplift performance;

• Experience with CRM optimisation and embedding best practice frameworks; and

• Experience in workers’ compensation is preferred; however, backgrounds in insurance (particularly personal lines) or financial services (e.g. superannuation) will also be considered.

How to Apply
 
For more information or a confidential discussion please call Erica Brush at u&u on 07 3232 9129 quoting reference number 44860.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.

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