About the Role

We are looking for an expert in the Infrastructure / ServiceNow space to work for one of our government clients.

Are you a highly organised ServiceNow professional who enjoys bringing structure, clarity and process improvement to complex operational environments?

We’re looking for a technical advisor to play a critical role supporting Infrastructure request management, governance workflows, and ServiceNow administration within a large and complex environment.

This is a fantastic opportunity for someone who thrives on process optimisation, stakeholder coordination, workflow improvement, and operational governance.

What you’ll be Doing

You’ll act as the central coordination point for Infrastructure requests, ensuring requests are effectively managed, tracked, documented, and progressed through the appropriate governance and approval pathways.

Key responsibilities Include

• Managing daily operations and triage activities within the ServiceNow Infrastructure module;

• Acting as the key liaison between business stakeholders and technical teams;

• Coordinating end-to-end request workflows, approvals, and governance processes;

• Developing and standardising ServiceNow workflows across multiple functional areas;

• Identifying process inefficiencies and driving continuous improvement initiatives;

• Mapping current and future state processes and documenting operational procedures; and

• Creating SOPs, training guides, FAQs, and user support materials.

What you’ll Bring

We’re seeking someone with strong coordination, governance, and workflow management capability who can confidently engage across technical and business teams.

• Experience working with ServiceNow administration, request management, or workflow coordination;

• Strong process mapping and documentation skills;

• Experience supporting governance, approvals, or operational decision-making processes;

• Excellent stakeholder engagement and communication skills;

• Strong organisational skills with the ability to manage competing priorities;

• Experience identifying process gaps and driving operational improvements;

• Confidence preparing reports, briefing materials, SOPs, and training documentation; and

• Experience working within infrastructure, ICT, enterprise systems, or operational environments highly regarded.

Why This Role

• Opportunity to influence and improve enterprise-wide operational processes;

• Varied role combining governance, systems, stakeholder engagement, and continuous improvement;

• Collaborative environment with strong visibility across infrastructure and operational teams; and

• Chance to help shape future ServiceNow workflow uplift initiative.

How to Apply
 
For more information or a confidential discussion please call Ben Pace at u&u on 07 3232 9112 quoting reference number 45144.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or contact u&u on 02 3232 9100 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.  
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at  https://www.uandu.com/jobs.   
 
Please submit your resume in Word format only.